Terms of Service

1. Definitions

Client means the individual or entity engaging Kipkeja Creatives for services.

Services means any design, print, branding, digital engagement, content-creation, IT or related work provided by Kipkeja Creatives.

Deliverables means all final files, assets, or outputs delivered to the Client.

2. Engagement & Scope

Project discussions start with a formal brief or consultation. A quotation/proposal is sent outlining the scope, timeline, and cost. Work begins once the client approves the scope and pays the initial deposit.

Deliverables & Approval: Clients are involved at every stage of the creative process. Major milestones and Deliverables must be approved before proceeding. Final assets are delivered upon full payment.

Turnaround & Timelines: Typical design timelines: 3–10 working days. Web/IT timelines vary based on complexity. Digital Engagement timelines: 5–10 working days from content approval.

3. Fees & Payment

50% deposit is required to initiate all Services. The deposit is non-refundable once Services commences. The balance is due upon final approval, before delivery of files or publication. Accepted payment methods: M-Pesa, Paybill, Bank Transfer, Cheque. Delayed payments may attract a 10% penalty after 7 days. All fees are quoted in KES.

4. Revisions, Approval & Cancellation

Clients are entitled to 2–3 rounds of revisions per Deliverable. Extra revisions may be charged at an hourly or flat rate. Cancellation before work begins incurs no penalty fee. Cancellation after work starts requires payment proportional to work done.

5. Intellectual Property

Kipkeja Creatives retains ownership of all underlying concepts, source files, and unused assets. Upon full payment, the Client receives a perpetual, non-exclusive license to use the Deliverables. Kipkeja Creatives reserves the right to showcase completed work in our portfolio unless under NDA.

6. Confidentiality

All client information, materials, and brand data are kept strictly confidential. Staff sign Non-Disclosure Agreements when required. This obligation remains active for two years.

7. Privacy

Kipkeja Creatives collects client data solely to deliver services and communicate professionally. Data is stored securely and is never sold or shared with third parties unless required by law. Clients may request to view, edit, or delete their data at any time.

8. Warranties & Liabilities

Kipkeja Creatives warrants professional service delivery. Liability shall not exceed the fees paid by the Client for the Services in question.

9. Termination

Either party may terminate with 7 days written notice. Upon termination, the Client pays for all work completed up to the termination date.

10. Governing Law

These Terms are governed by the laws of Kenya, including the Data Protection Act, 2019.

11. Acceptance

By engaging Kipkeja Creatives for Services, the Client acknowledges they have read, understood, and agree to these Terms & Conditions.